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For computers/programs under warranty, please contact that computer/program's technical support for assistance. We will try to answer as many e-mails possible, but we cannot guarantee that all e-mails will be answered. NO MAC's or Apple computers or Assistance with Linux

Computer-firstaid.com/computer-firstaid-services.com are an independent site and are not affiliated with any other company or manufacturer.

If you came to this page and have not read the previous page < Go Back

Required Reading is a Must

I need to know the following

Make, Model, Operating System i.e. HP, 4216, XP or Vista

and definitely answer Questions #4 & 6

Failure to Provide this information, will Result in No Response

We have never charged for support, please Donate

We cannot help you if...

You do not complete this form providing thorough information requested.
Your product is defective and you need to return it.
You need CD disks or manuals mailed to you.
You need to communicate with the company that made your product.
Your product does not work the way you expected and would like to complain about it.
Software Related, we do not manufacture any hardware or software.

*Indicates Required Field/Entry

Please provide the following contact information:

Name

Location - City & State

E-mail

*Confirm E-Mail Address

URL

*1. Make, Model of Computer i.e. Compaq Presario 4540, HP Pavilion 513n, Desktop or Laptop

*2. Operating System, Windows 95, 98, 2000, ME, XP or Other

*3. BIOS make/brand and version BIOS Beep Codes/Error Codes - POST (Power On Self Test)

*4. Since the last time of a successful boot/session have you made any changes to your system i.e. added / removed software / hardware, changed any system configuration settings, etc. Or updates to your operating system or specific to your problem* We need to know events leading up to your specific problem i.e. if the system one moment is running fine and the next moment locks up, if your monitor was flickering indicating something wrong with the monitor or connection or video/graphic card, your system received a electrical spike, surge or blackout, case opened without grounding static electricity zaps motherboard, component, etc....we may not have a definitive answer to your problems.

5. If the problem involves a peripheral i.e. modem, hard drive, printer, monitor, etc....please provide make, model and serial number.

6. Error Messages - Write down word for word error message or perform a screen capture, save and send once contacted.

7. System Information, Start>Run> type in MSINFO32, File Save, attach & send this file. Suggestion: save file by naming your last name with date i.e. smith_13Oct03.nfo System Information collects and displays system configuration information which includes information about hardware configurations, computer components, and software, including signed drivers and unsigned drivers. When support technicians troubleshoot your system configuration, they require specific information about your computer. Attach and Send

Comments:

I appreciate your reading and providing me with the above information asked........this helps to better troubleshoot your problem, save time from back and forth e-mails asking additional information/questions, which can be avoided by reading the above questions/information. Not all questions are pertinent to the problem I know, but the more I know the better I can assist/answer.

If you do not provide adequate information as outline above, your request for assistance maybe rejected or no response.

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