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Device / Driver Conflicts & Updating Drivers
This page is intended
to help you determine if you need updated drivers for your computer's hardware or software,
and if so, how to find drivers. If you haven't done so already, please try
any available troubleshooting tips for the specific product you are having
trouble with. Although sometimes frustrating, it may be better to contact
the manufacture's (OEM) software/hardware knowledge base or support section for
the most current update, drivers or known problems. Also refer to the Readme.txt file for that particular program/device.
For the Read Me file may contain information specific to a problem or conflict.
Error Messages That May Require Updating
Drivers and How to Update Drivers
Computer
Hardware Manufacturers
Computers
Sound Cards
Video Cards
Other Hardware Manufacturers
CD-ROM Drives
Processors
Listed below are some
of the most common computer companies and their contact information. Below
that are some of the most common sound or video card manufacturers. If
your manufacturer is not listed, you must consult your Owner's Manual for
the company's specific contact information.
 The following
contact information is correct to the best of our knowledge.
Computers
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Acer America |
www.acer.com |
800-445-6495 |
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AST Computer, Inc. |
www.ast.com |
N/A |
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Compaq |
www.compaq.com |
N/A |
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Dell Computer Corp. |
www.dell.com |
800-624-9896 |
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Gateway 2000 |
www.gateway.com |
800-846-2301 |
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Hewlett Packard |
www.hp.com |
N/A |
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IBM Corp. |
www.ibm.com |
800-426-4232 |
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Micron Technology, Inc. |
www.micron.com |
800-642-7661 |
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NEC Technologies, Inc. |
www.nec.com |
800-325-5500 |
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Packard Bell |
www.packardbell.com |
800-733-4411 |
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Sony |
www.ita.sel.sony.com |
N/A |
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Toshiba |
www.toshiba.com |
N/A |
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Sound Cards
If your computer
was configured with a sound card when you purchased it, you should try
to obtain the appropriate drivers from the computer manufacturer. Many
of the following companies supply sound chipsets which are often customized
by computer manufactures. If you purchased a separate sound card or cannot
obtain the appropriate drivers through the computer manufacturer you may
be able to obtain updated drivers from the following companies:
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Aztech Labs, Inc. |
www.aztechCA.com |
N/A |
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Creative Labs |
www.creativelabs.com |
405-742-6655 |
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Crystal Semiconductor |
www.crystal.com |
N/A |
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ENSONIQ Corp. |
www.ensoniq.com |
610-647-3930 |
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ESS Technologies |
www.esstech.com |
N/A |
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Gravis, Advanced |
www.gravis.com |
N/A |
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Opti |
www.opti.com |
408-486-8000 |
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Orchid Technology |
www.orchid.com |
N/A |
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Roland |
www.rolandcorp.com |
213-685-5141 |
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Turtle Beach |
www.tbeach.com |
914-966-2150 |
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Yamaha Systems Tech. |
www.yamahayst.com |
N/A |
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Video Cards
If your computer
was configured with a video card when you purchased it, you should try
to obtain the appropriate drivers from the computer manufacturer. Many
of the following companies supply video chipsets which are often customized
by computer manufactures. If you purchased a separate video card or cannot
obtain the appropriate drivers through the computer manufacturer you may
be able to obtain updated drivers from the following companies:
|
3Dfx Interactive |
www.3dfx.com |
N/A |
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Alliance |
www.alsc.com |
N/A |
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ATI Technologies, Inc. |
www.atitech.ca |
905-882-2626 |
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Canopus Corp. |
www.total3d.com |
N/A |
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Chips and Technologies |
www.chips.com |
800-944-6284 |
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+ Cirrus Logic |
www.cirrus.com |
N/A |
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Creative Labs |
www.creativelabs.com |
405-742-6655 |
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Deltron Technology |
www.deltrontech.com |
N/A |
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Diamond Multimedia Sys. |
www.diamondmm.com |
408-325-7100 |
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Forte Technologies, Inc. |
www.fortevr.com |
N/A |
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Genoa Systems Corp. |
N/A |
408-432-8324 |
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Hercules |
www.hercules.com |
800-323-0601 |
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Interactive I/O |
www.interactiveio.com |
N/A |
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Intergraph Corp. |
www.ingr.com |
N/A |
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Matrox Electronic Systems |
www.matrox.com |
514-685-2630 |
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Miro |
www.miro.com |
N/A |
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Number Nine Visual Technology |
www.nine.com |
617-674-0009 |
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NuVision Technologies |
www.nuvision3d.com |
N/A |
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NVIDIA |
www.nvidia.com |
N/A |
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Oak |
www.oaktech.com |
N/A |
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Orchid Technology, Inc. |
www.orchid.com |
510-683-0323 |
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Paradise Multimedia |
www.paradisemmp.com |
800-978-3029 x1238 |
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Quantum 3D |
www.quantum3d.com |
N/A |
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Rendition |
www.rendition.com |
N/A |
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S3 Incorporated |
www.s3.com |
N/A |
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STB Systems, Inc. |
www.stb.com |
214-234-8750 |
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StereoGraphics |
www.stereographics.com |
N/A |
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Trident Microsystems |
www.trid.com |
N/A |
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Tseng Laboratories |
www.tseng.com |
N/A |
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VideoLogic |
www.videologic.com |
415-875-6862 |
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Other Hardware Manufacturers
Although it occurs
less frequently than for sound and video drivers, sometimes drivers for
other devices need updating as well. The list below includes several manufacturers
for other devices:
Mice, Trackballs,
and Joysticks:
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CH Products |
www.chproducts.com |
619-598-2518 |
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Gravis, Advanced |
www.gravis.com |
N/A |
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Logitech |
www.logitech.com |
510-795-8100 |
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Microsoft |
www.microsoft.com |
800-426-9400 |
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Mouse Systems |
www.mousesystems.com |
support@mousesystems.com |
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QuickShot |
www.quickshot.com |
N/A |
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Spacetec IMC |
www.spacetec.com |
N/A |
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Thrustmaster |
www.thrustmaster.com |
N/A |
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CD-ROM Drives:
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Adaptec |
www.adaptec.com |
408-934-7274 |
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Creative Labs |
www.creativelabs.com |
405-742-6655 |
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Mitsumi |
www.mitsumi.com |
N/A |
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NEC Technologies, Inc. |
www.nec.com |
408-433-1277 |
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Plextor |
www.plextor.com |
support@plextor.com |
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Sony Electronics |
www.sel.sony.com |
800-326-9551 |
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Toshiba |
www.toshiba.com |
N/A |
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Processors:
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Intel |
www.intel.com |
503-264-7000 |
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AMD |
www.amd.com |
N/A |
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Cyrix Corp. |
www.cyrix.com |
800-462-9749 |
All of the above
contact information is correct to the best of our knowledge.
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Error Messages That
May Indicate a Need for Updated Drivers
"This Program has
performed an Illegal Operation and will be shut down"
These errors most
frequently occur when Windows encounters a conflict with a driver in use
in your system. Click on the "Details" button for more information about
the error message. If the error is an invalid page fault in module kernel32.dll
or module GAMENAME.exe, it is indicative of a driver that is not functioning
correctly. Generally, the driver in question will be either the one used
by the video or sound card. Since hardware manufacturers update their drivers
frequently, Programs have a new version, the problem may best be resolved by visiting the manufacturer's website,
then downloading and installing the updated drivers.
To do this, it
is necessary to know what the hardware in your computer actually is. Here's
an easy way to do it:
Click the Windows Start
button 
Select Settings 
then Control
Panel 
Double-click the System
icon brings up 
Click the Device
Manager tab. This will show you a list of devices attached
to your computer.
Click on the
Plus
Sign (+) next to the categories labeled "Display Adapter"
and "Sound, video and game controllers". This will show you the type of
hardware in your particular
Double-clicking
the indented line ES1887 Plug and Play AudioDrive [WDM] will give you more information about the hardware, such
as the manufacturer's name. Write this information down, as manufacturer
and model numbers may vary even within the same model of computer.
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